Frequently Asked Questions
Everything you need to know about our premium fashion pouches and accessories.
What materials are used in Pouches products?
We use a curated selection of premium materials including sustainably sourced Italian leather, high-grade recycled nylon, and water-resistant canvas. Each product page lists specific material details and care instructions.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or final sale items are not eligible for return.
Are your pouches waterproof?
While many of our styles feature water-resistant linings and treated exteriors to protect against spills and light rain, they are not fully submersible. We recommend checking the 'Tech Specs' on the product page for specific resistance ratings.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How do I clean and maintain my pouch?
For leather items, we recommend a damp cloth and a dedicated leather conditioner. For nylon and fabric styles, spot cleaning with mild soap and warm water is best. Avoid machine washing to preserve the hardware finish.